rusabetPrivacy Policy
This page describes what we collect when you use rusabet and how we keep that data protected. We at rusabet take your privacy seriously and comply with standard data-protection practices across all account types, transactions, and gameplay activity.
When you register an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or place bets on Liga 1, Piala AFF, or other tournaments, we collect personal information. This policy explains what information we gather, how we use it, and what rights you have over that data.
Our commitment is to keep your information secure, share it only where necessary for service delivery, and allow you to access and update your data at any time. If you have questions about how we handle your personal information on rusabet, contact our support team via live chat.
What Data We Collect on rusabet
Account Information
When you register on rusabet, we collect your email address, chosen password, full name, date of birth, phone number, and residential address. We request this information to verify your identity, prevent fraud, and comply with anti-money-laundering regulations. We store this data in encrypted form on our servers.
We also collect information about your account activity: login history, game playtime, device information (IP address, browser type, operating system), and geographic location (derived from your IP). This helps us identify suspicious activity and maintain security across the platform.
Payment Information
When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank (mobile banking, local payment, online payment, e-wallet), we collect transaction details: payment method, date, time, and amount. We do not store full card numbers or full banking credentials—payment processing is handled by your payment provider's secure gateway. We retain transaction records for dispute resolution and regulatory compliance.
Withdrawal requests also create records: the destination account or payment method, amount, and settlement status. We keep these records for at least one year to support account audits and dispute investigations.
Gameplay Data
We collect data about your use of rusabet games: which tables or games you access, bet amounts, duration of play, and game outcomes. For live-dealer games, we record broadcast footage and chat interactions. This data helps us track fair play, resolve disputes, and improve our service.
We do not collect video or audio of you—only the live-dealer broadcast and your chat messages during gameplay. If you use our platform from Jakarta, Surabaya, Bandung, Medan, Semarang, or other regions, we record your session for quality and security purposes.
How We Use Your Data and Your Rights on rusabet
Use of Your Information
We at rusabet use your data for the following purposes: account management and verification, payment processing and fraud prevention, dispute resolution, customer support, legal compliance, and service improvement. We may also use anonymized data (data stripped of personally identifying details) to understand user behavior and optimize our live-dealer studios or sportsbook coverage.
We do not sell your personal information to third parties. We share data only with payment processors, anti-fraud vendors, and legal authorities when required by law. Our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) may retain transaction data according to their own privacy policies.
Data Security
We at rusabet encrypt all personal and financial data using industry-standard SSL/TLS protocols. Our servers are protected by firewalls and access controls. Only authorized staff can view sensitive information. However, we cannot guarantee absolute security—data transmission over the internet carries inherent risk.
If we suffer a data breach, we will notify affected users within reasonable timeframes and advise on steps to protect their accounts. We maintain cyber-insurance and incident-response procedures to minimize harm.
Cookies and Tracking
We use cookies to maintain your login session, remember your preferences, and measure site usage. Cookies are small text files stored on your browser. You may disable cookies in your browser settings, but this may limit rusabet functionality (such as automatic login).
We do not track you across third-party websites. Analytics tools on our platform help us understand which games or sports (Liga 1, Piala Indonesia, Piala AFF, MotoGP) are most popular, but this data is aggregated and does not identify individual users.
Your Rights
You have the right to access, update, or delete your personal data on rusabet. Log in to your account settings to update email, phone, or address. To request a full data export or account deletion, contact our support team. We will process requests within standard windows (typically 5–10 business days).
If you believe we have misused your data, you may lodge a complaint with our management team via support. We will investigate and respond within 30 days.
Retention and Jurisdiction
We at rusabet retain account data for the lifetime of your account plus one year after closure (to handle outstanding disputes or refunds). Transaction records and gameplay logs are kept for at least one year. Payment information is retained according to anti-money-laundering regulations (typically 5–7 years).
Our services are available only where local law permits. We do not offer our services in jurisdictions where online gaming is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's applicable law. If we determine you are accessing rusabet from a restricted jurisdiction, we may suspend or close your account and restrict data access.
We at rusabet remain committed to transparent data practices, secure storage, and respect for your privacy rights. This policy may be updated from time to time to reflect changes in our practices or legal requirements. We will notify users of material changes via email or an in-app banner. Continued use of rusabet signifies acceptance of any updated policy.